SunRocket Goes Kaput
Imagine if, one day, your phone service is shut off without warning. You call your service provider's 1-800 number to find out what the hell is going on, and all you get is a cryptic, "We are no longer taking customer service or sales calls at this time. Have a nice day." Click. Sounds like science fiction, right? Well, that's exactly what happened to some 200,000 customers of SunRocket, the VoIP phone service provider.
VoIP, or voice over internet protocol, is the routing of voice conversations over the internet, and SunRocket is the second largest in its field behind Vonage. Unfortunately, these startups have been unable to keep pace with the behemoth cable companies who are able to bundle these same services with cable and internet for a cheaper price. Big business strikes again. Ironically, it was Vonage that most people expected to hit the canvas first, as the company is facing enough lawsuits to make even Shawn Fanning cringe.
But SunRocket closed up shop early Monday and didn't even have the decency to notify their customers. In fact, at the time of this post, you can still sign up for service on their website.
Yeah, we'll get right on that.
Although no one could be reached for comment, the Director of Routing and Carrier Services for SunRocket -- excuse me -- the former Director of Routing and Carrier Services for SunRocket sent out the following memo:
"Unfortunately this email contains very bad news. We have just been informed that any and all last ditch efforts to keep operations running as well as a potential sale of the company have not gone through and that SunRocket will cease operations at COB today. As such, today is my last day and everyone else you may have worked with at SunRocket. … Regarding outstanding and future invoices: Sherwood Partners out of Palo Alto will be handling the close down of all invoices, current and outstanding."
What, you didn't get the memo?
Meanwhile, Vonage was quick to offer former SunRocket customers two months of free service and the ability to transfer their existing telephone numbers free of charge. Tempting, but if it were me, I'd go with AT&T. At least they have the iPhone.
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5 comments:
Wonder if the former director has any job offers.
From what I hear, she is now working in storage room B of Initech with Milton Waddams and his Swingline stapler.
As SunRocket discontinued its operation in the first week of August, several alternate VoIP service providers have come up with attractive calling plans for ex-SunRocket’s subscribers. But, I decided it would be cheaper to sign up with Lingo and get online account management, free in-network calling, local number portability and universal phone number.
For anyone interested, here is the website for Lingo.
Lingo offers special deals for new customers. Switch to Lingo and save even more on your current phone bill. Sign up now and get 1 month free usage, free shipping, free equipment, free activation and more. This offer is available on all its business and residential calling plans. Lingo's Chatter Box Plan is now offered 3 months free with extra promos.
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